Do you have a complaint or can’t work it out with customer service?
We are then happy to resolve this with a mediator.

Please share your negative experience and/or complaint through our Customer Service first. Still can’t come to an agreement or do you wish to escalate your negative experience to a complaint? Then send your complaint to our dedicated address: info@e-commercedeluxe.comIn the description of your complaint, we like to read:

• Describe your complaint.
  

• Your order number.
  

• Where do you think it went wrong?
  

• What do you think is the most desirable solution?
  

A response will be sent within 24 hours.