{"id":7229,"date":"2022-02-10T21:39:33","date_gmt":"2022-02-10T19:39:33","guid":{"rendered":"https:\/\/licenses4us.com\/questions-frequemment-posees\/"},"modified":"2024-04-02T19:39:07","modified_gmt":"2024-04-02T17:39:07","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/licenses4us.com\/fr\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7229\" class=\"elementor elementor-7229 elementor-1081\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d200d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d200d5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47d271f\" data-id=\"47d271f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-137a41f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"137a41f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-552aca54\" data-id=\"552aca54\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02c8e4a elementor-widget elementor-widget-heading\" data-id=\"02c8e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6851a509 elementor-widget elementor-widget-accordion\" data-id=\"6851a509\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"bestellen\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1751\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1751\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'en est-il de la garantie ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1751\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1751\"><p>Nous ne sommes pas satisfaits tant que vous ne l&rsquo;\u00eates pas. C&rsquo;est pourquoi nous vous promettons un logiciel fonctionnel avec notre garantie d&rsquo;installation.<br \/>Si le code que vous recevez de notre part ne fonctionne pas, vous en recevrez imm\u00e9diatement un nouveau. Pour ce faire, veuillez contacter le service client\u00e8le.<br \/>Si vous avez achet\u00e9 une licence de 3 mois, par exemple, nous vous garantissons qu&rsquo;elle fonctionnera pendant 3 mois !<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1752\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1752\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels sont les d\u00e9lais de livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1752\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1752\"><p>Notre syst\u00e8me de courrier \u00e9lectronique automatique veille \u00e0 ce que votre article num\u00e9rique soit envoy\u00e9 \u00e0 votre bo\u00eete aux lettres \u00e9lectronique dans les 5 \u00e0 10 minutes qui suivent, avec tous les documents d&rsquo;accompagnement. Si le d\u00e9lai est sup\u00e9rieur \u00e0 10 minutes, veuillez attendre au moins 3 heures avant de contacter le service client\u00e8le.<br \/>(Mise \u00e0 jour : actuellement, notre serveur de messagerie est en panne en raison de l&rsquo;affluence, ce qui explique que l&rsquo;envoi des courriers \u00e9lectroniques puisse prendre jusqu&rsquo;\u00e0 12 heures).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1753\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1753\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Les licences que vous proposez sont-elles l\u00e9gales ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1753\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1753\"><p>Nous rachetons dans le monde entier de grandes quantit\u00e9s de licences \u00e0 des entreprises qui ont achet\u00e9 trop de licences, des licences inutilis\u00e9es qui n&rsquo;ont jamais \u00e9t\u00e9 activ\u00e9es et des licences d&rsquo;occasion. En raison de la grande quantit\u00e9 achet\u00e9e, nous pouvons \u00e9galement proposer ces licences \u00e0 des prix plus avantageux.<br \/>Ces licences sont toutes 100% l\u00e9gales, ce qui a \u00e9t\u00e9 \u00e9tabli par l&rsquo;arr\u00eat de la Cour europ\u00e9enne dans l&rsquo;affaire C-128\/11.<\/p><p>Source : <a href=\"https:\/\/curia.europa.eu\/juris\/document\/document.jsf?docid=124564&amp;doclang=NL\">https:\/\/curia.europa.eu\/juris\/document\/document.jsf?docid=124564&amp;doclang=NL<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1754\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1754\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je renvoyer mon produit ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1754\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1754\"><p>Les retours sont toujours gratuits et possibles jusqu&rsquo;\u00e0 4 semaines apr\u00e8s la date d&rsquo;achat. Vous pouvez demander un formulaire de retour par l&rsquo;interm\u00e9diaire du service client\u00e8le, apr\u00e8s quoi nous vous rembourserons le prix d&rsquo;achat.<\/p><p>Veuillez vous assurer que l&rsquo;article est conforme aux conditions de retour, qui s&rsquo;appliquent \u00e0 toutes les demandes de remboursement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Qu&rsquo;en est-il de la garantie ? Nous ne sommes pas satisfaits tant que vous ne l&#8217;\u00eates pas. C&#8217;est pourquoi nous vous promettons un logiciel fonctionnel avec notre garantie d&#8217;installation.Si le code que vous recevez de notre part ne fonctionne pas, vous en recevrez imm\u00e9diatement un nouveau. Pour ce faire, veuillez contacter le service client\u00e8le.Si vous [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7229","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions fr\u00e9quentes - Licenses4US<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/licenses4us.com\/fr\/questions-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes - Licenses4US\" \/>\n<meta property=\"og:description\" content=\"Qu&rsquo;en est-il de la garantie ? Nous ne sommes pas satisfaits tant que vous ne l&#8217;\u00eates pas. C&#8217;est pourquoi nous vous promettons un logiciel fonctionnel avec notre garantie d&#8217;installation.Si le code que vous recevez de notre part ne fonctionne pas, vous en recevrez imm\u00e9diatement un nouveau. 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